Last Updated: June 14, 2023
Requests for information on our training offers (hereinafter the” Services ”), the subscription to the Services or the visit and use of our website www.lingueo.com (hereinafter the” Site ”) may involve the Processing of personal data, defined as information that makes it possible to identify a natural person directly or indirectly (Hereinafter the” Personal data ”), according to the terms and conditions detailed in this privacy policy (Hereinafter the” Treatment ”).
1.1.1. Personal data collected to respond to your requests for information (hereinafter referred to as the” Personal Data Contact ”) are those that you fill in in the forms available on the Site, in particular in the “” Make an appointment with an advisor ”,” Contact an advisor ”,” Contact us” or” Request a demo ”, namely:
- If you are an individual: Your name, first name, email address, telephone number, language you wish to study, time at which time you wish to be called back and any comments you may provide within the “” My request ”, the data relating to the commercial proposal submitted, if applicable, and any comments you may provide in the “” My request ”;
- If you are a company, we also ask you to tell us the legal name of the company in which you carry out your professional activity, the number of employees that company has and the title of the position you occupy there.
1.1.2. Fields marked with an asterisk in these forms must be filled in. Otherwise, your request for information will not be processed.
1.1.3. Personal Data (Contact) may also be the result of a training request that you made on the site. www.moncompteformation.gouv.fr or communicated by a LINGUEO partner company.
1.1.4. You are also informed that your telephone conversations with LINGUEO staff regarding your requests for information on the Services may be recorded (Hereinafter the” Recordings ”).
The Personal Data that is collected in order to subscribe to the Services, to allow you to create your personal account on the Site and to follow the training courses, are:
- Data necessary for your identification and the creation of your personal account on the Site, namely: your name, first name, identifiers (ID) generated by LINGUEO, gender (feminine/masculine), e-mail address, the legal name of the company in which you exercise your professional activity if applicable and, if you wish, your telephone number and your photograph;
- Data necessary for the execution of the training, namely: SKYPE/MICROSOFT TEAMS account, main language spoken, main language(s) spoken, language(s) object of the training, general follow-up information (hours consumed, total hours of the training, hours remaining to be planned, hours remaining to be planned, learning site, learning site, planning mode and status), level and progress data), level and progress data, data entered where applicable in the “Notes to teachers” section of your personal account, mode of learning, mode of planning and status), level and progress data, data entered where applicable in the “Notes to teachers” section of your personal account, mode of financing your training (CPF/FNE or other) and the information you provide the if necessary to your teacher in the context of videoconferences insofar as they would be useful for the execution of the training.
- Data necessary for the issuance of the LILATE certificate (picture, date and place of birth and levels at the end of the course).
- Login data, such as your login ID, logout logs, and event logs. In the event that you benefit from the Services as part of a subscription by the company where you carry out your professional activity, the legal name of this company will also be collected. (Hereinafter referred to as the” Student Personal Data ”).
1.3.1. The Site uses cookies, understood as a series of information, which can be transmitted to your browser by a website to which you connect (hereinafter the ”Cookie(s)”).
1.3.2. The functional Cookies that make it possible to optimize and personalize the consultation of the Site are the following:
- CRISP, which allows the provision of an online chat with our teams;
- GOOGLE ANALYTICS, which makes it possible to analyze the statistics of consultation of the Site.
1.2.3. The depositing/reading of Cookies is subject to your prior consent. During your first visit to the Site, you can accept or refuse all functional Cookies via the dedicated banner that is displayed.
2.1. The Personal Data Processing Manager is the company LINGUEO, a simplified joint stock company, registered in the Paris Trade and Companies Register under number 501 604 110, whose head office is located 29 bis rue Monge — 75005 Paris, represented by Mr. Guillaume le DIEU de VILLE — 75005 Paris, represented by Mr. Guillaume le DIEU de VILLE, in his capacity as Manager, in his capacity as Manager, whose data protection officer (DPO) remains Master Julie NIDDAM, 57, Avenue Franklin D. Roosevelt — 75008 Paris — Tel. 01.83.79.27.40.
2.2. Personal Data is collected and processed in the strictest confidentiality, in accordance with the provisions of Law No. 78-17 of January 6, 1978. relating to Information Technology, files and freedoms (” Data Protection Act ”) and European Regulation No. 2016/679 of 27 April 2016, relating to the protection of natural persons with regard to the Processing of personal data (” RGPD ”).
3.1. The legal basis for the Processing of Personal Contact Data and Recordings is the legitimate interest of LINGUEO, which consists in responding to your requests for information and in improving the Services.
This data can also be used to send you offers and commercial information by email, only if you have given us permission to do so, the Processing then having as a legal basis your consent.
3.2. The processing of student Personal Data has the following legal bases:
- The execution of the contract between you and LINGUEO, namely the general conditions of use of the moncompteformation.gouv.fr website
(https://www.moncompteformation.gouv.fr/espace-public/conditions-generales-dutilisation) if you subscribe to the services as part of the use of your Compte Personnel de Formation (CPF) or the general conditions of use of the Site otherwise.
- The legitimate interest of LINGUEO consisting in improving its Services, preventing fraud,
optimize the management of personal space and produce statistics;
- Compliance with a legal obligation (Arts. L.6353-1, D.6353-1 and L.6113-1 of the Labor Code); Student Personal Data is processed only for the sole purpose of pursuing the legitimate interest objectives referred to above, offering Services in line with your expectations, managing the financing of your courses, and issuing end-of-course certificates and LILATE certificates, if applicable.
Student Personal Data is processed only for the sole purpose of pursuing the legitimate interest objectives referred to above, offering Services in accordance with your expectations, managing the financing of your courses and issuing end-of-course certificates and LILATE certificates where applicable.
3.3. The legal basis for the Processing of Personal Data collected via the Cookies listed above is consent.
4.1. Personal Contact Data is kept for a period of three (3) years from their collection or the last contact you had with LINGUEO.
4.2. Recordings are kept for a maximum of six (6) months.
4.3. Student Personal Data is kept for the duration of the contract between you and LINGUEO, with the exception of:
- Personal data necessary for the issuance of the “LILATE” certificate, which are kept for the period of validity of the said certificate and then can be archived in accordance with applicable legislative or regulatory provisions;
- Connection logs and event logs, kept for 6 months.
4.4. The retention periods for Cookies are detailed below:
- CRISP, Retention period: Until the closure of the support ticket for requests involving complaints, or at the end of the conversation in the case of a simple assistance request, Interim archiving period: 5 years from the request for assistance;
- GOOGLE ANALYTICS, Retention period: 25 months.
5.1. Personal Contact Data, Records and Cookies are only intended for authorized LINGUEO personnel and are not communicated to third parties.
5.2. Student Personal Data is intended for authorized LINGUEO staff and may be communicated in part:
- To language teachers, with regard to the data necessary for the implementation of your training;
- To the company that has subscribed to the Services from which you benefit, if applicable, in terms of level, attendance and progress data;
- To the Caisse des Dépôts et Consignations, if you have subscribed to the services as part of the use of your professional training account;
- To France Compétences, an organization with which the LILATE certificate is registered.
6.1. You have the option, by writing to the email address contact@lingueo.com, of:
- Exercise a right of access, in order to know the Personal Data concerning you as well as the information mentioned in article 15 of the RGPD;
- Request that Personal Data concerning you, which would be inaccurate or incomplete, be rectified under the conditions provided for in article 16 of the RGPD;
- Request that the Personal Data concerning you be deleted under the conditions provided for in article 17 of the RGPD;
- Request the limitation of Personal Data concerning you under the conditions provided for in article 18 of the RGPD;
- Concerning Student Personal Data whose legal basis for Processing is the execution of the contract: receiving them in a structured, commonly used and machine-readable format, transmitting this data to another data controller or even obtaining that this data be transmitted directly to another data controller, if this is technically possible;
- File a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
6.2. With regard to Contact Personal Data, Student Personal Data whose legal basis is the legitimate interest of LINGUEO and Recordings, you have the possibility to object, for reasons relating to your particular situation, to their processing, by
writing to the email address mentioned above.
6.3. You finally have the opportunity to:
- Withdraw your consent to receive offers and information from LINGUEO by email at any time by writing to the email address mentioned above or by clicking on the link” unsubscribe ” at the bottom of each email;
- Manage your preferences and withdraw your consent to the Processing of Cookies by clicking on the “I choose” tab;
- Configure your browser so that Cookies are saved in your terminal or that they are rejected systematically or according to their sender, by going to the help menu of your browser (for more information, see also: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser. However, setting your browser to refuse Cookies may make certain functionalities of the Site inaccessible.
6.4. For security reasons and to avoid any fraudulent request, LINGUEO reserves the right to ask you for proof of identity to exercise these rights, which will be kept for a maximum of one year.
LINGUEO uses computer applications that may be hosted outside the European Union in a State benefiting from an adequacy decision issued by the European Commission and/or by means of appropriate guarantees, in accordance with articles 44 and following of the RGPD, which LINGUEO makes available to you.
LINGUEO implements the organizational, technical, software and physical measures necessary to maintain the confidentiality, integrity and security of Personal Data and in particular to prevent them from being deformed, damaged or communicated to unauthorized persons.
